Organizaciones

Air Operator

Qualification as a professional RPAS operator


Operators performing “non-EASA activities or services”

Flights With UAS/Drones (Zonification)


Flights With UAS/Drones (Zonification)

Operations With Foreign and Cross-Border UAS/Drones


Operations With Foreign and Cross-Border UAS/Drones

UAS/drones operations — Certified category


UAS/drones operations — Certified category

Operations UAS/Drones — Specific Category


Operations UAS/Drones — Specific Category

Operations UAS/Drones — Open Category (Subcategories A1, A2 and A3)


Operations UAS/Drones — Open Category (Subcategories A1, A2 and A3)

Slots


Slots

Handling


Aircraft groundhandling services

Sailplanes


Information relating to operations with sailplanes

Balloons


Information relating to balloon operations

Non-commercial operations with complex NCC aircraft


Information concerning non-commercial operators with complex motor-powered aircraft (NCCs)

Airwork operations


Information concerning airwork operators

Commercial air transport


Information relating to commercial air transport operators (AOCs)

Business permits


Business permits

Other incidents


Other incidents not related to Regulations (EC) 261/2004 and 1107/2006 and concerning air transport passengers. Baggage and others.

Denied Boarding


Rights of passengers as a result of a denied boarding. Flights covered by Regulation (EC) 261/2004

Cancellations


Rights of passengers as a result of the cancellation of a flight. Flights covered by Regulation (EC) 261/2004

Delays


Rights of passengers as a result of the delay of a flight. Flights covered by Regulation (EC) 261/2004

Persons with Reduced Mobility PRM


Rights assisting Persons with Reduced Mobility (PRM). Flights covered by Regulation (EC) 1107/2006. Legislation, Reservation and Request for Assistance, and Assistance for PRMs

Information for Airlines


Information for airlines on the rights of air transport passengers.

Annual Report and Satisfaction Survey


Annual Report on the activity of AESA Quality and User Protection Division.

Legislation


National and European legislation on the rights of air transport passengers.

Claim procedure


Scope of Regulations (EC) 261/2004 and 1107/2006. Procedure to complain. Access to submitting/consultation/modification of a complaint.

Upgrading and downgrading


Passenger rights as a result of an upgrading and downgrading. Flights covered by Regulation (EC) 261/2004