Organizations

Air Operator

Qualification as a professional RPAS operator

Operators performing “non-EASA activities or services”

Flights With UAS/Drones (Zonification)

Flights With UAS/Drones (Zonification)

Operations With Foreign and Cross-Border UAS/Drones

Operations With Foreign and Cross-Border UAS/Drones

UAS/drones operations — Certified category

UAS/drones operations — Certified category

Operations UAS/Drones — Specific Category

Operations UAS/Drones — Specific Category

Operations UAS/Drones — Open Category (Subcategories A1, A2 and A3)

Operations UAS/Drones — Open Category (Subcategories A1, A2 and A3)

Slots

Slots

Handling

Aircraft groundhandling services

Sailplanes

Information relating to operations with sailplanes

Balloons

Information relating to balloon operations

Non-commercial operations with complex NCC aircraft

Information concerning non-commercial operators with complex motor-powered aircraft (NCCs)

Airwork operations

Information concerning airwork operators

Commercial air transport

Information relating to commercial air transport operators (AOCs)

Business permits

Business permits

Other incidents

Other incidents not related to Regulations (EC) 261/2004 and 1107/2006 and concerning air transport passengers. Baggage and others.

Denied Boarding

Rights of passengers as a result of a denied boarding. Flights covered by Regulation (EC) 261/2004

Cancellations

Rights of passengers as a result of the cancellation of a flight. Flights covered by Regulation (EC) 261/2004

Delays

Rights of passengers as a result of the delay of a flight. Flights covered by Regulation (EC) 261/2004

Persons with Reduced Mobility PRM

Rights assisting Persons with Reduced Mobility (PRM). Flights covered by Regulation (EC) 1107/2006. Legislation, Reservation and Request for Assistance, and Assistance for PRMs

Information for Airlines

Information for airlines on the rights of air transport passengers.

Annual Report and Satisfaction Survey

Annual Report on the activity of AESA Quality and User Protection Division.

Legislation

National and European legislation on the rights of air transport passengers.

Claim procedure

Scope of Regulations (EC) 261/2004 and 1107/2006. Procedure to complain. Access to submitting/consultation/modification of a complaint.

Upgrading and downgrading

Passenger rights as a result of an upgrading and downgrading. Flights covered by Regulation (EC) 261/2004