Citizens

Passenger

Regulatory compliance

Legal provisions and legal framework in the field of AVSEC (Aviation Security)

Passengers

Description of safety requirements (AVSEC) for flying

Traveler Guidance

Tips for the traveler before flying, on board, and after flying.

Other incidents

Other incidents not related to Regulations (EC) 261/2004 and 1107/2006 and concerning air transport passengers. Baggage and others.

Denied Boarding

Rights of passengers as a result of a denied boarding. Flights covered by Regulation (EC) 261/2004

Cancellations

Rights of passengers as a result of the cancellation of a flight. Flights covered by Regulation (EC) 261/2004

Delays

Rights of passengers as a result of the delay of a flight. Flights covered by Regulation (EC) 261/2004

Persons with Reduced Mobility PRM

Rights assisting Persons with Reduced Mobility (PRM). Flights covered by Regulation (EC) 1107/2006. Legislation, Reservation and Request for Assistance, and Assistance for PRMs

Annual Report and Satisfaction Survey

Annual Report on the activity of AESA Quality and User Protection Division.

Legislation

National and European legislation on the rights of air transport passengers.

Unruly Passengers

Do not jeopardize your holidays! Improper behaviour on board can jeopardize flight safety

Claim procedure

Scope of Regulations (EC) 261/2004 and 1107/2006. Procedure to complain. Access to submitting/consultation/modification of a complaint.

Upgrading and downgrading

Passenger rights as a result of an upgrading and downgrading. Flights covered by Regulation (EC) 261/2004

Alternative dispute resolution

Accreditation of AESA as an alternative dispute resolution entity.