Passenger

Regulatory compliance


Legal provisions and legal framework in the field of AVSEC (Aviation Security)

Passengers


Description of safety requirements (AVSEC) for flying

Traveler Guidance


Tips for the traveler before flying, on board, and after flying.

Other incidents


Other incidents not related to Regulations (EC) 261/2004 and 1107/2006 and concerning air transport passengers. Baggage and others.

Denied Boarding


Rights of passengers as a result of a denied boarding. Flights covered by Regulation (EC) 261/2004

Cancellations


Rights of passengers as a result of the cancellation of a flight. Flights covered by Regulation (EC) 261/2004

Delays


Rights of passengers as a result of the delay of a flight. Flights covered by Regulation (EC) 261/2004

Persons with Reduced Mobility PRM


Rights assisting Persons with Reduced Mobility (PRM). Flights covered by Regulation (EC) 1107/2006. Legislation, Reservation and Request for Assistance, and Assistance for PRMs

Annual Report and Satisfaction Survey


Annual Report on the activity of AESA Quality and User Protection Division.

Legislation


National and European legislation on the rights of air transport passengers.

Unruly Passengers


Do not jeopardize your holidays! Improper behaviour on board can jeopardize flight safety

Claim procedure


Scope of Regulations (EC) 261/2004 and 1107/2006. Procedure to complain. Access to submitting/consultation/modification of a complaint.

Upgrading and downgrading


Passenger rights as a result of an upgrading and downgrading. Flights covered by Regulation (EC) 261/2004

Alternative dispute resolution


Pending accreditation of EASA as an alternative dispute resolution entity.