Passenger

Competences of other bodies

Other incidents not related to Regulations (EC) 261/2004 and 1107/2006 and concerning air transport passengers. Baggage and others.

Rights of passengers as a result of the cancellation of a flight. Flights covered by Regulation (EC) 261/2004

Rights of passengers as a result of a denied boarding. Flights covered by Regulation (EC) 261/2004

Passenger rights as a result of an upgrading and downgrading. Flights covered by Regulation (EC) 261/2004

Rights of passengers as a result of the delay of a flight. Flights covered by Regulation (EC) 261/2004

Annual Report on the activity of AESA Quality and User Protection Division.

Information for airport managers on the rights of air transport passengers.

Tips for the traveler before flying, on board, and after flying.

Do not jeopardize your holidays! Improper behaviour on board can jeopardize flight safety

Legal provisions and legal framework in the field of AVSEC (Aviation Security)

Description of safety requirements (AVSEC) for flying