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HomeScopesPassenger rightsAnnual Report and Satisfaction Survey

Passenger rights

  • Claim procedures
  • Delays
  • Cancellations
  • Denied Boarding
  • Upgrading and downgrading
  • Persons with Reduced Mobility PRM
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  • Unruly Passengers
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  • Annual Report and Satisfaction Survey
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Annual Report and Satisfaction Survey

    DOWNLOAD ACTIVITY ANNUAL REPORT

    • AESA 2021 Public Activity Annual Report on Passenger Rights (Only Spanish version available)
    • AESA 2020 Public Activity Annual Report on Passenger Rights (Only Spanish version available)
    • AESA 2019 Public Activity Annual Report on Passenger Rights (Only Spanish version available)

     

    DOWNLOAD AESA USER SATISFACTION STUDY

    • 2020 Study on User Satisfaction with the Services provided by AESA (Only Spanish version available)
    • 2019 Study on User Satisfaction with the Services provided by AESA (Only Spanish version available)

     

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