Skip to main content
  • logo ministerio Home
    • Who are we?

      Who are we?

      • What is AESA?
      • The purpose of AESA
      • AESA facilities
      • Contact us
      • Transparency
      • Management and quality
      • Commitment to citizenship
      • Organisational structure
      • Communication
      • Public employment
      • Procurement
      • International participation
      • AESA regulations
    • Citizens

      Citizens

      • Passenger
      • Air Traffic Controller
      • Flight Examiner
      • Instructor AVSEC
      • Drone Pilot
      • General Aviation Pilot
      • Professional pilot
      • Aircraft owner
      • Maintenance technician
      • Passenger cabin crew
      • Aeromodeller
      • Citizen
    • Organisations

      Organisations

      • Municipalities and Autonomous Communities
      • Training organisations
      • Maintenance organisations
      • Ground Handling Service Providers
      • Airport service providers
      • Airworthiness Management Organisation
      • Organisations AVSEC
      • Aeromedical Organisations
      • Air Operator
      • Airport manager
      • Aircraft Design and Production Organisations (DOA/POA)
      • Providers of air navigation services and functions
    • Scopes

      Scopes

      • Airports
      • Aircrafts
      • General Aviation
      • Air operations
      • UAS/Drones
      • Air navigation
      • Training and exams
      • Safety management
      • Licenses and aeronautical medicine
      • Security
      • Aeronautical easements
      • Passenger rights
      • Sustainability
      • Regulations
      • Fees
    • Safety Promotion

      Safety Promotion

      • Directives and Guidance Material
      • Information material for safety promotion
      • Safety Promotion EASA
      • State Safety Program (SSP) Newsletters
      • Safety Assessment Memories
      • Working Groups and Committees of Experts
      • ISAURA
  • icono cerrar

    Search form

    • English
    • Español

Usted está aquí

HomeScopesPassenger rightsAnnual Report and Satisfaction Survey

Passenger rights

  • Claim procedures
  • Delays
  • Cancellations
  • Denied Boarding
  • Upgrading and downgrading
  • Persons with Reduced Mobility PRM
  • Other incidents
  • Unruly Passengers
  • Legislation
  • Traveler Guidance
  • Annual Report and Satisfaction Survey
  • Information for Airlines
  • Information for Airport Managers
  • Alternative dispute resolution

Annual Report and Satisfaction Survey

    DOWNLOAD ANNUAL ACTIVITY REPORT

    • Annual Public Report 2022 EASA activity in Passenger Rights
    • Annual Public Report 2021 activity of EASA in Passenger Rights
    • Annual Public Report 2020 activity of EASA in Passenger Rights
    • Annual Public Report 2019 activity of EASA in Passenger Rights

     

    DOWNLOAD USER SATISFACTION STUDY AESA

    • User satisfaction study with the services provided by EASA, 2022
    • User satisfaction study with the services provided by EASA, 2021
    • User satisfaction study with the services provided by EASA, 2020
    • User satisfaction study with the services provided by AESA, 2019

Cannot find what you are looking for?

Frequently asked questions (FAQ)

Frequently asked questions (FAQ)

Contact us

Contact us

More information

  • Navigation map
  • Accessibility
  • Privacy policy and legal notice
  • Cookies policy

Need help?

  • Contact us
  • Frequently Asked Questions
  • Internal information channel

Social Networks

  • logo Twitter
  • logo Linkedin
  • logo Youtube