Passenger rights
Information for Airlines
Air transport, by its very nature, exceeds national borders which has determined that essential aspects of its regulation are established in international and European Union legislation. In particular, passenger rights are set out in the following European Regulations:
-Regulation (EC) No 261/2004 of the European Parliament and of the Council, of 11 February 2004, establishing common rules on compensation and assistance to air passengers in the event of denied boarding and cancellation or long delay of flights.
-Regulation (EC) No 1107/2006 of the European Parliament and of the Council, of 5 July 2006, on the rights of persons with disabilities or reduced mobility in air transport.
In accordance with Regulation (EC) 261/2004, each EU Member State shall designate a body responsible for supervising compliance with the Regulation for those flights on which that State has jurisdiction.
In the case of Spain, the Authority responsible for ensuring compliance with the Regulations indicated above is the Spanish Aviation Safety and Security Agency (AESA)
Click here to learn about all related legislation on Air Transport Passenger Rights
