Submission of complaints and suggestions on the functioning of EASA and its procedures
Postal data
Seat of AESA: Paseo de la Castellana 112. 28046 Madrid, Spain.
Opening hours of the EASA registry
- Monday to Friday from 9:00 to 14:00
Outside of these hours the registration of the Ministry of Transport, Mobility and Urban Agenda (MITMA) is available.
Opening hours of the MITMA registry (Paseo de la Castellana, 67. New Ministries. 28046. Madrid).
- Monday to Friday from 9:00 a.m. to 5:30 p.m. uninterruptedly.
Summer hours (from 16 June to 15 September inclusive) Monday to Friday from 8:00 a.m. to 3:00 p.m.
Access rules
In accordance with the visit procedures, it is necessary that access to its offices be accompanied by staff of the Agency and after registration at the main reception
Telephone contacts
Reception and attention to the public:
- (+ 34) 91 396 80 00
Press: comunicacion.aesa@seguridadaerea.es
- (+34) 91 396 85 93
Secretariat of the Aircraft Safety Directorate
- (+ 34) 91 396 81 00
Secretariat of the Directorate of Airports and Civil Aviation Security
- (+ 34) 91 396 82 00
Secretariat of the Directorate of Air Navigation
- (+ 34) 91 396 83 00
Secretariat of the Directorate for Safety and Flight Personnel Management
- (+ 34) 91 396 84 00
Air Operations (+ 34) 91 396 80 00
- ps.aesa@seguridadaerea.es - Consultations regarding any type of air operation with manned aircraft.
- cat.aesa@seguridadaerea.es - Consultations regarding the operations of commercial air transport operators (AOCs).
- mmpp.aesa@seguridadaerea.es - Consultations regarding the transport of Dangerous Goods by air, as well as the training in this matter of the personnel of air operators.
- elt.aesa@seguridadaerea.es - Enquiries related to ELTs (Emergency Locator Transmitter).
- mel.aesa@seguridadaerea.es - Concerning MEL.
- helicoptero-ta.aesa@seguridadaerea.es - For general inquiries regarding helicopter operations and aerial work.
- coe.aesa@seguridadaerea.es - Consultations concerning Special Firefighting Operators (SCI) or Search and Rescue (SAR) operations.
- spo-crossborder.aesa@seguridadaerea.es - Enquiries related to:
- Authorisations to Spanish air works companies (grant, requirements, procedures, issues related to the maintenance, renewal or modification of authorisations already granted, etc...) and the granting of permits for flights of aerial works (photography, filming, advertising, aerial treatments, observation and patrolling, transfers of external cargo, etc...) to Spanish companies already authorised.
- Specialised operations of foreign operators in Spain (cross-borders)/Queries regarding specialised operations of foreign operators in Spain (cross-borders).
- aviaciongeneral.aesa@seguridadaerea.es — Inquiries related to:
- Non-commercial operations with aircraft other than complex motor-powered aircraft;
- Operations with gliders.
- Civil aerial demonstrations.
- globos.aesa@seguridadaerea.es - Inquiries related to operations with balloons.
- sobrevuelos.aesa@seguridadaerea.es - Consultations regarding the processing of overflight permits for non-ICAO aircraft ultralight, historical and construction by amateurs.
- ncc.aesa@seguridadaerea.es - Consultations regarding non-commercial operations with complex motor-powered aircraft.
Drones/UAS (+ 34) 91 396 84 50
Passenger Rights (+ 34) 91 396 82 10 (8:30-14:30 L-V)
Pilot licenses (+ 34) 91 396 81 30 (from 10:00 to 13:00 Monday to Friday)
- licpiloto.aesa@seguridadaerea.es
- For general information queries as well as the formalities and documentation required for the application of pilot licenses, ratings, certificates and training centres/For general information queries related to licenses, ratings and certificates, training centres and the procedures and documentation related to their application.
- Queries related to the status of processing of applications submitted through the official register will be sent via the e-mail address indicated. For the deadlines for processing your application, please refer to the Flight Aeronautical Personnel Licensing Service Charter /Queries regarding the processing status of applications submitted through official registration will be sent to the email address indicated. In order to know the deadlines for the processing of your application please consult the Flight Aeronautical Personnel Licensing Service Charter.
- If you are unable to contact us by telephone, please send your inquiry to the email address indicated above.
Aeronautical Medicine (+ 34) 91 396 8260 (from 10:00 to 13:00 Monday to Friday)
- ams.aesa@seguridadaerea.es
- If you are unable to contact us by telephone, please send your inquiry to the email address indicated above.
Language proficiency assessment centres
- For enquiries regarding the authorisation and modifications of language proficiency assessment centres please write to the following e-mail address:
- CompetenciaLing.aesa@seguridadaerea.es
Passenger Cabin Crew Crew Training Organisations (TCP)
- For enquiries regarding the authorisation and modifications of TCP Initial Training Centres (except air operators), please write to the following email address:
- formaciontcp.aesa@seguridadaerea.es
Aeronautical servitudes (+ 34) 91 396 83 20 (10:00 to 12:00 L-V)
Aircraft Maintenance Technician Licenses
- (+ 34) 91 396 87 18 (10:00 to 12:00 L-V) queries on the status of the processing of your license.
- aesa.parte66@seguridadaerea.es - Technical Consultations
Air Traffic Controller Licenses
Registration of Civil Aircraft Registration
- (+ 34) 91 396 8120 (from 09.00 to 11.00 L-V), call for inquiries on the status of the processing of an aircraft file (not consulting “drones”)
- From 11 a.m., for any queries related to the RMAC, you can send an email to rmac.aesa@seguridadaerea.es. (no consultation of “drones”)
Airworthiness (+ 34) 91 396 80 00
- exenciones.aesa@seguridadaerea.es: queries related to exemptions from requirements laid down in EASA or national regulations.
Initial airworthiness (+ 34) 91 396 80 00
- certificacion.aesa@seguridadaerea.es: consultations of organisations and individuals in relation to the type-certification processes and the issuance of airworthiness certificates and flight permits for experimental aircraft, which fall within the competence of EASA.
- poa-doa.aesa@seguridadaerea.es: consultations of organisations regarding Part 21 Subpart G, Part 21 Subpart F as well as matters related to DOA non-EASA approvals.
- certificadoypermisos@seguridadaerea.es: organisations’ queries regarding the issuance of all documentation accompanying an aircraft from the point of view of initial AIW: CDA, LEA, CdR, Export, PtF, etc.
- aficionados.aesa@seguridadaerea.es: administrators’ queries in connection with the amateur aircraft construction process.
Continued airworthiness (+ 34) 91 396 80 00
- bilaterales.aesa@seguridadaerea.es: consultations related to any of the bilateral agreements in force between EASA and a third state.
- acam-arc.aesa@seguridadaerea.es: queries related to the issuance of CRAs or an ACAM inspection.
- camo.aesa@seguridadaerea.es: consultations related to organisations in relation to Part M, ML and Part CAMO.
- mantenimiento.aesa@seguridadaerea.es: consultations related to organisations under Part 145.
- cao.aesa@seguridadaerea.es: consultations related to organisations in relation to the EAC Party.
- aesa.parte147@seguridadaerea.es: consultations related to maintenance training organisations.
- ndts.aesa@seguridadaerea.es: consultations related to non-destructive testing.
- programant.aesa@seguridadaerea.es: consultations of organisations regarding maintenance programmes.
- smi.aesa@seguridadaerea.es: enquiries concerning the authorisation of reduced registrations.
EASA Event Notification System (+ 34) 91 396 84 14
- sucesos.aesa@seguridadaerea.es: Consultations concerning EASA Civil Aviation Notification System (SNS).
AVSAF
- examenesAVSAF.aesa@seguridadaerea.es — For applications for registration by OFAS for pedestrian students and drivers.
- Buzon_AVSAF.aesa@seguridadaerea.es — For:
- General consultation of the AVSAF project.
- Resolution of incidents.
- Update of OFAS training representatives and managers.
Airports Certified Regulation (EU) 139/2014.
- aeropuertos.aesa@seguridadaerea.es — For consultations related to airports certified under Regulation (EU) 139/2014.
- planemergencia.aesa@seguridadaerea.es — For consultations related to Airport Emergency Plans or related to the Fire Rescue and Extinction Service (Airport Bombs) within the framework of Regulation (EU) 139/2014.
FAUNA
- fauna.aesa@seguridadaerea.es — For inquiries related to the Management of the Danger of Fauna in Airports and their surroundings
English