Contact us

Submission of complaints and suggestions on the functioning of EASA and its procedures

Make your query

Postal data

Seat of AESA: Paseo de la Castellana 112. 28046 Madrid, Spain.

Opening hours of the EASA registry

  • Monday to Friday from 9:00 to 14:00

Outside of these hours the registration of the Ministry of Transport, Mobility and Urban Agenda (MITMA) is available.

Opening hours of the MITMA registry (Paseo de la Castellana, 67. New Ministries. 28046. Madrid).

  • Monday to Friday from 9:00 a.m. to 5:30 p.m. uninterruptedly.
    Summer hours (from 16 June to 15 September inclusive) Monday to Friday from 8:00 a.m. to 3:00 p.m.

Access rules

In accordance with the visit procedures, it is necessary that access to its offices be accompanied by staff of the Agency and after registration at the main reception

Telephone contacts

Reception and attention to the public:

  • (+ 34) 91 396 80 00


  • (+34) 91 396 85 93

Secretariat of the Aircraft Safety Directorate

  • (+ 34) 91 396 81 00

Secretariat of the Directorate of Airports and Civil Aviation Security

  • (+ 34) 91 396 82 00

Secretariat of the Directorate of Air Navigation

  • (+ 34) 91 396 83 00

Secretariat of the Directorate for Safety and Flight Personnel Management

  • (+ 34) 91 396 84 00

Air Operations (+ 34) 91 396 80 00


  • - Consultations regarding any type of air operation with manned aircraft.
  • - Consultations regarding the operations of commercial air transport operators (AOCs).
  • - Consultations regarding the transport of Dangerous Goods by air, as well as the training in this matter of the personnel of air operators.
  • - Enquiries related to ELTs (Emergency Locator Transmitter).
  • - Concerning MEL.
  • - For general inquiries regarding helicopter operations and aerial work.
  • - Consultations concerning Special Firefighting Operators (SCI) or Search and Rescue (SAR) operations.
  • - Enquiries related to:
    • Authorisations to Spanish air works companies (grant, requirements, procedures, issues related to the maintenance, renewal or modification of authorisations already granted, etc...) and the granting of permits for flights of aerial works (photography, filming, advertising, aerial treatments, observation and patrolling, transfers of external cargo, etc...) to Spanish companies already authorised.
    • Specialised operations of foreign operators in Spain (cross-borders)/Queries regarding specialised operations of foreign operators in Spain (cross-borders).
  • — Inquiries related to:
    • Non-commercial operations with aircraft other than complex motor-powered aircraft;
    • Operations with gliders.
    • Civil aerial demonstrations.
  • - Inquiries related to operations with balloons.
  • - Consultations regarding the processing of overflight permits for non-ICAO aircraft ultralight, historical and construction by amateurs.
  • - Consultations regarding non-commercial operations with complex motor-powered aircraft.

Drones/UAS (+ 34) 91 396 84 50

Passenger Rights (+ 34) 91 396 82 10 (8:30-14:30 L-V)

Pilot licenses (+ 34) 91 396 81 30 (from 10:00 to 13:00 Monday to Friday)

  • For general information queries as well as the formalities and documentation required for the application of pilot licenses, ratings, certificates and training centres/For general information queries related to licenses, ratings and certificates, training centres and the procedures and documentation related to their application.
  • Queries related to the status of processing of applications submitted through the official register will be sent via the e-mail address indicated. For the deadlines for processing your application, please refer to the Flight Aeronautical Personnel Licensing Service Charter /Queries regarding the processing status of applications submitted through official registration will be sent to the email address indicated. In order to know the deadlines for the processing of your application please consult the Flight Aeronautical Personnel Licensing Service Charter.
  • If you are unable to contact us by telephone, please send your inquiry to the email address indicated above.

Aeronautical Medicine (+ 34) 91 396 8260 (from 10:00 to 13:00 Monday to Friday)

  • If you are unable to contact us by telephone, please send your inquiry to the email address indicated above.

Language proficiency assessment centres

Passenger Cabin Crew Crew Training Organisations (TCP)

  • For enquiries regarding the authorisation and modifications of TCP Initial Training Centres (except air operators), please write to the following email address:

Aeronautical servitudes (+ 34) 91 396 83 20 (10:00 to 12:00 L-V)

Aircraft Maintenance Technician Licenses

  • (+ 34) 91 396 87 18 (10:00 to 12:00 L-V) queries on the status of the processing of your license.
  • - Technical Consultations

Air Traffic Controller Licenses

Registration of Civil Aircraft Registration

  • (+ 34) 91 396 8120 (from 09.00 to 11.00 L-V), call for inquiries on the status of the processing of an aircraft file (not consulting “drones”)
  • From 11 a.m., for any queries related to the RMAC, you can send an email to (no consultation of “drones”)

Airworthiness (+ 34) 91 396 80 00

Initial airworthiness (+ 34) 91 396 80 00

  • consultations of organisations and individuals in relation to the type-certification processes and the issuance of airworthiness certificates and flight permits for experimental aircraft, which fall within the competence of EASA.
  • consultations of organisations regarding Part 21 Subpart G, Part 21 Subpart F as well as matters related to DOA non-EASA approvals.
  • organisations’ queries regarding the issuance of all documentation accompanying an aircraft from the point of view of initial AIW: CDA, LEA, CdR, Export, PtF, etc.
  • administrators’ queries in connection with the amateur aircraft construction process.

Continued airworthiness (+ 34) 91 396 80 00

EASA Event Notification System (+ 34) 91 396 84 14


Airports Certified Regulation (EU) 139/2014.


State Aviation Safety Agency Flight Safety Offices