Claim procedures

Regulations on passenger rights and flights on which they apply

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Regulations on the rights of passengers in air transport. Check if they are applicable to your flight.



Procedure to complain to AESA (via Information)

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Procedure to claim information for flights prior to 01/06/2023 including if you have suffered a cancellation, delay, advance, denied boarding, change of class or incidents affecting the rights of persons with reduced mobility (PMR).



Procedure to complain to AESA (Alternative Dispute Resolution)

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Procedure to claim by alternative dispute resolution for flights after 02/06/2023 including if you have suffered a cancellation, delay, advance, denied boarding, change of class or incidents affecting the rights of persons with reduced mobility (PMR)



Access to filing/consultation/modification of a complaint

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Filing your complaint with AESA. You can also check its state or modify it.

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Frequently asked questions (FAQ)

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