Access to presentation/consultation/modification of a complaint for cancellations, delays, denied boarding and PMR in air transport

NOTICE: The resolution times for claims are being delayed due to the high number of complaints received at AESA as a result of several incidents with special impact on flight delays and cancellations. AESA is working to restore the usual processing times.

Procedure to complain to AESA for cancellations, delays, denied boarding and PMR in air transport for flights prior to 01/06/2023 included (information route)

Procedure to complain to AESA for cancellations, delays, denied boarding and PMR in air transport for flights after 02/06/2023 included (alternative dispute resolution)
 

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