National and European legislation on the rights of air transport passengers.
Accreditation of AESA as an alternative dispute resolution entity.
Scope of Regulations (EC) 261/2004 and 1107/2006. Procedure to complain. Access to submitting/consultation/modification of a complaint.
Rights of passengers as a result of the cancellation of a flight. Flights covered by Regulation (EC) 261/2004
Rights of passengers as a result of the delay of a flight. Flights covered by Regulation (EC) 261/2004
Rights of passengers as a result of a denied boarding. Flights covered by Regulation (EC) 261/2004
Passenger rights as a result of an upgrading and downgrading. Flights covered by Regulation (EC) 261/2004
Rights assisting Persons with Reduced Mobility (PRM). Flights covered by Regulation (EC) 1107/2006. Legislation, Reservation and Request for Assistance, and Assistance for PRMs
Annual Report on the activity of AESA Quality and User Protection Division.
Information for airlines on the rights of air transport passengers.
Information for airport managers on the rights of air transport passengers.
Tips for the traveler before flying, on board, and after flying.
Do not jeopardize your holidays! Improper behaviour on board can jeopardize flight safety
Other incidents not related to Regulations (EC) 261/2004 and 1107/2006 and concerning air transport passengers. Baggage and others.
