Frequently asked questions

No notification or acknowledgement of receipt is sent from AESA. You will need to discuss with the sending company how to obtain a receipt of receipt from us.

You can obtain more information on this subject by calling the AESA reception and customer service telephone number: 91 396 80 00.

From 2 January 2021, anyone requiring civil aviation aircraft fuel by means of containers will be required to submit a responsible declaration to the Aviation Safety State Agency on compliance with the requirements set out in Order TMA/692/2020.

In the future there will be a third case, when regulations will be published requiring the submission of a responsible declaration for groundhandling organisations implementing the provisions of Regulation (EU) 2018/1139.

With regard to the new ministerial order approving technical standards applicable to the supply of fuel to civil aviation aircraft, it comes into force on 2 January 2021, at which time it will be compulsory to have this declaration in order to be authorised to put fuel on board by means of containers.

The responsible declaration can be submitted telematically through the following procedure:

 https://sede.seguridadaerea.gob.es/oficina/tramites/acceso.do?id=84.

Concerning the publication of a new Regulation affecting groundhandling services, there is no foreseen date as the work is under development and can be consulted here.

In the event that a representative leaves an organisation or loses his or her representative capacity, and is also associated with the organisation's files, it is necessary to notify this situation as soon as possible by sending an e-mail to plataforma.aesa@seguridadaerea.es so that we can withdraw access to the files from this representative.In the event that a representative leaves an organisation or loses his or her representative capacity, and is also associated with the organisation's files, it is necessary to notify this situation as soon as possible by sending an e-mail to plataforma.aesa@seguridadaerea.es so that we can withdraw access to the files from this representative.

It is not necessary to amend the approved instruction manual in its conditions of approval.

Please click on the following link to find the required assistance:
https://sede.seguridadaerea.gob.es/oficina/tramites/acceso.do?id=4

In accordance with the requirements guide, there is no deadline for completing the course.
The only established deadline is the need, after having taken the first sitting of the exam, not to exceed six months in order to take the second sitting.

The on-line mode will have the duration established in the annex attached to its approval for this training. At the end of this period, the course must be returned to the face-to-face mode until the end of the course. This situation applies both to courses started in the on-line mode and those started in the classroom mode.

The application for online theoretical training must be signed by the site manager. In case the sites have the same manager, one application and specifying the schools in which the online training is requested would be sufficient.