Cancellations

According to Regulation (EC) 261/2004, “Cancellation” refers to the non-performing of the scheduled flight in your reservation, and in which you had booked at least one place.

Also the anticipated alteration in the schedule of a flight will be subject to be qualified as cancellation if the new schedule advances the departure time by more than one hour.

The rights in case of a cancellation are as follows:

Right to Information

Passengers have the right to information, for this the airline must provide them with a form with the rights they are entitled to. In the event that it has not been delivered to you, apply to the airline. The information to be contained in that prospectus shall be similar to this.

Right to Care

Passengers also have the right of attention while waiting for their return or alternative flight, i.e. the airline has to give them:

Sufficient food and drink
Two phone calls or access to email
Accommodation in hotel if it is necessary to stay overnight or if it is necessary a stay in addition to that provided by the passenger
Transportation between the airport and the place of accommodation

Do not forget that if the carrier does not comply with its obligation to provide the indicated care free of charge, the passenger must keep the receipts of the expenses incurred and subsequently claim them from the airline.

Right of Reimbursement or to Alternative Transportation

Passengers have the right to have the company offer them the option to choose from one of the following options:

Reimbursement of the cost of the ticket within 7 days (with return to the airport of origin in case the passenger is on a connection if his trip is no longer necessary). The refund may be made in cash, bank transfer, cheque or travel vouchers or other services (subject to agreement signed by the passenger)
Rerouting to your final destination as quickly as possible and under purchaseable transport conditions
Re-routing at a later date convenient to the passenger. (In case of choosing this option, the passenger ceases to have a right of attention from that moment on)

Do not forget that if the company does not comply with its obligation to provide them with the choice between the 3 options above and you choose to buy your own ticket, you must keep the receipt and the new boarding pass to claim them from the airline.

Remember that the alternative transport offered by the carrier must be the one that allows you to arrive as quickly as possible to your destination, including flights with other airlines and other possible means of transport with comparable conditions.

Right to Compensation

Passengers are entitled to financial compensation ranging from EUR 250 to EUR 600, depending on the distance of the flight, although these amounts can be reduced by 50 % if the airline offers rerouting and meets a number of requirements as to the time of arrival to the final destination.

The airline is not required to pay compensation in the following cases:

The airline has informed you of the cancellation 14 days before the scheduled flight,
The airline has informed you of the cancellation between two weeks and 7 days before the scheduled flight and has offered rerouting that departs no more than 2 hours in advance and arrives at the final destination with less than 4 hours delay.
The airline has informed you of the cancellation less than 7 days in advance and has offered rerouting which departs no more than 1 hours in advance and arrives at the final destination less than 2 hours late; or
The airline can prove that the cancellation was caused by extraordinary circumstances.In addition, it must demonstrate that it has done everything possible to avoid cancellation.