Upgrading and downgrading

According to Regulation 261/2004 when the airline accommodates the passenger in a class lower than that for which he paid, the airline is obliged to reimburse a percentage of the ticket price purchased by the passenger.

It should be borne in mind that a tariff change is not a change of class and is therefore considered a breach of the contract of carriage being outside the scope of Regulation 261/2004.

Remember that if the carrier accommodates the passenger in a class higher than the one for which he paid, the latter may not require the passenger to pay any amount.

Amount to be reimbursed for upgrading and downgrading

The percentages shown below refer to the percentage of the ticket price to be reimbursed by the airline to the passenger, within seven days, for placing him/her in a lower class.

cambio de clase