Frequently asked questions

The technical instructions are intended to be an acceptable means of complying with the safety standards required by Article 39 of the Law of 21/2003 on Aviation Safety for Airport Service Providers, and with the single additional provision of Order TMA/692/2020 in the particular case of the technical instruction for fuel supply.

The maximum time limit for deciding (granting or refusing) an application for authorisation is 6 months from the date of entry by registration of the application. After this period without a decision by EASA on the matter, the authorisation may be considered granted.

The deadline for replying to each request or correction of application is 10 working days from the date of entry by registration, which can be answered within this period with the decision itself (grant or refusal), or a request to rectify the application if the analysis of the documentation determines that further information is necessary.

In the latter case, a period of 10 working days is granted to provide new documentation.

After the expiry of that period, the person concerned may be deemed to have left the application by decision.

If you have received a request and already have the required documentation, you must access the AESA website again, and click on the link “My Applications”, search for the corresponding application and provide the required documents.

If you fail to follow these steps, you may mistakenly create a new application or assign the documentation to the incorrect file, which may delay the termination of the authorisation.

Yes, as long as the grounds for refusal have been resolved, authorisation may be re-applyed.

In addition, you should know that all documents that remain valid in the rejected application will continue to be considered and you will not need to provide it again.

In case of problems with access to the website, when signing the documentation or attaching evidence, we suggest that you contact the AESA IT service through this email: cau.aesa@seguridadaerea.es

It must be signed in such a way as to demonstrate the authenticity, integrity and unalterability of the document.

The telematics procedure authorised at the electronic site allows these documents to be signed at the same time as they are submitted, which is why it is essential that the person presenting the documentation at headquarters, be it the interested party himself or a valid representative of the interested party. 

Additionally, you can verify that a digital signature is correct, or sign a document, using the Valide platform.

They can submit a digitised copy of any valid document in law (e.g. notary writings).

We recommend the use of the Apodera tool, since it allows for seizures in a very simple way, you must take special care to correctly indicate the authorised person (interested, company that will obtain the authorisation) and the authorised representative, as well as to grant power in the appropriate procedures.

Remember that the duration of the power does not in any way affect the duration of the authorisation.

We recommend submitting the application through the Electronic Headquarters of AESA through the telematic procedure “AUTORISATION PRESTATION OF SERVICE ASSISTENCE IN TIERRA”, since in this way the procedure is more agile. 

You can access from this link by clicking on “New Request” or “Online Procedure”.

Additionally, it can be submitted through the Common Electronic Register indicating as the recipient body “State Agency for Aviation Safety”, in both cases a valid digital identification system (electronic certificate or access via Cl@ve)is necessary. However, you must consider that by this method the information arrives with a delay of one or two days.

Natural persons wishing to apply for an authorisation for themselves may, if they so wish, submit the application in a face-to-face register of the administration.

Under no circumstances may the application or the required documentation be submitted by e-mail.

The application may only be submitted by the interested party himself or by a duly accredited representative of the person concerned.

A certificate of representative of a legal person, or a certificate of natural person accompanied by documentation attesting its capacity to represent the legal person, may be used for the submission of documentation through the electronic seat on behalf of a legal person.

Only those who have the status of “user” under Article 2 of Royal Decree 1161/1999 may submit this type of application: user is any natural or legal person carrying passengers, mail or cargo by air to or from that airport.