Frequently asked questions

The scope of an inspection at the airport is that of the operation on the airport platform and the application of the organisation’s manuals at that airport according to its activity.

Sometimes airport inspection is limited to ramp operation and application of the operator’s operating manuals.

From lesser to greater severity: observations, non-conformities level 2, non-conformities level 1.

The main practical difference in the framework of an inspection is that observations do not have to be formally remedied (voluntary remedy), whereas non-conformities require a corrective action plan to be established.

The corrective action plan (CAP) and the associated files (Excel file). These forms are given to the inspected party when the CAP is communicated. It is not considered complete the delivery of documentation without providing these forms duly completed.

If you register and cannot find a particular inspection or request, it is quite possible that we have not assigned you as an interested party or representative in that procedure.

You should contact us by email at plataforma.aesa@seguridadaerea.es indicating which file you need access to.

After receiving an email with the notice of a notification, you may not see the notification when accessing EASA's Notice by Appearance, or the Citizen Folder of the General Access Point.

  It is necessary to first ensure that the electronic certificate corresponds to that of the recipient of the notification.

  It is also possible that the notification has been made to several recipients at the same time. In this case, the first of these recipients to access the notification will be the one who will be able to see it, and the rest will be considered accepted or rejected.

  If you are unable to view a notification, consider looking first in notifications already made in case a member of your organisation has accessed it before.

  If you are in doubt as to who the recipient of the notification is, you can contact them via

plataforma.aesa@seguridadaerea.es.

Yes, as long as there is a justifying cause. And the request is processed before the expiry of the date established in the corrective action plan (CAP). Requests for a change of deadline will not be accepted after the deadline for communication of corrective action established in the CAP has expired.

No. Unsigned documentation is not considered to be evidence of a reliable correction. Drafts are not accepted. The documents must be the definitive ones, already revised and signed by the corresponding responsible persons.

In the case of receiving a report with no non-conformities, or with only observations, it is not necessary to propose corrective actions.

In case non-conformities (at any level) have been detected, corrective actions need to be proposed.

They can be communicated at any time once the relevant evidence of cure has been gathered.

The scope of the inspection of central services is that of their manuals (operation, SMS, maintenance, etc.) and the application of those procedures that the organisation carries out centrally.