Frequently asked questions

If you have received a request and already have the required documentation, you must access the AESA website again, and click on the link “My Applications”, search for the corresponding application and provide the required documents.

If you fail to follow these steps, you may mistakenly create a new application or assign the documentation to the incorrect file, which may delay the termination of the authorisation.

The maximum time limit for deciding (granting or refusing) an application for authorisation is 6 months from the date of entry by registration of the application. After this period without a decision by EASA on the matter, the authorisation may be considered granted.

The deadline for replying to each request or correction of application is 10 working days from the date of entry by registration, which can be answered within this period with the decision itself (grant or refusal), or a request to rectify the application if the analysis of the documentation determines that further information is necessary.

In the latter case, a period of 10 working days is granted to provide new documentation.

After the expiry of that period, the person concerned may be deemed to have left the application by decision.

The technical instructions are intended to be an acceptable means of complying with the safety standards required by Article 39 of the Law of 21/2003 on Aviation Safety for Airport Service Providers, and with the single additional provision of Order TMA/692/2020 in the particular case of the technical instruction for fuel supply.

Yes, provided that there is no breach of the applicable rules. It is contemplated in the technical instructions themselves as the Alternative Means of Compliance (MAC).

Further details can be found in paragraph 7 of APTO-15-ITC-104 (Operational Safety/Technical Instructions) and in point 2 of the unique additional provision of Order TMA/692/2020 for the technical instruction for fuel supply.

The criteria on mandatory reporting can be found in the Annex to the II Minutes of the occurrence reporting working group (https://www.seguridadaerea.gob.es/en/ambitos/aeropuertos/handling/seguridad-operacional/grupos-de-trabajo)

To request it to plataforma.aesa@seguridadaerea.es is sufficient, indicating a means of contact (preferably email). We will consider this information for future calls.

The adoption of the telematic procedure for the inspection procedure in compliance with Law 39/2015 on the Common Administrative Procedure of Public Administrations (LPACAP) requires the use of a digital platform.

The first time the telematics processor is accessed with a valid digital certificate, the system collects the necessary information and indicates some additional data for communications between AESA and the data subject. It is essential to indicate an e-mail address at this time in order to be able to receive notices of availability of new documents in an electronic site.

The mainone, where you will find your applications, as well as other documents related to inspections, authorisations, etc. is the “Virtual Office” or “Telematic Processor”, in this application you can provide documentation to the file (equivalent to the AESA entry register), see the evolution of the file and the stage it is in.

On the other hand, it has Notification by Appearance, where you can consult the notifications and communications issued by AESA, both regulatory control inspection, authorisations and any other procedure with AESA.

Finally, it has the General Access Point, through which it also has an electronic record to provide documentation and a notification system. However, as this system is shared with all administrations, unlike the previous ones it is not dedicated to EASA, so its submissions of documentation or applications could be delayed until they are received in EASA.

The mainone, where you will find your applications, as well as other documents related to inspections, authorisations, etc. is the “Virtual Office” or “Telematic Processor”, in this application you can provide documentation to the file (equivalent to the AESA entry register), see the evolution of the file and the stage it is in.

On the other hand, it has Notification by Appearance, where you can consult the notifications and communications issued by AESA, both regulatory control inspection, authorisations and any other procedure with AESA.

Finally, it has the General Access Point, through which it also has an electronic record to provide documentation and a notification system. However, as this system is shared with all administrations, unlike the previous ones it is not dedicated to EASA, so its submissions of documentation or applications could be delayed until they are received in EASA.