Frequently asked questions

It must be signed in such a way as to demonstrate the authenticity, integrity and unalterability of the document.

The telematics procedure authorised at the electronic site allows these documents to be signed at the same time as they are submitted, which is why it is essential that the person presenting the documentation at headquarters, be it the interested party himself or a valid representative of the interested party. 

Additionally, you can verify that a digital signature is correct, or sign a document, using the Valide platform.

They can submit a digitised copy of any valid document in law (e.g. notary writings).

We recommend the use of the Apodera tool, since it allows for seizures in a very simple way, you must take special care to correctly indicate the authorised person (interested, company that will obtain the authorisation) and the authorised representative, as well as to grant power in the appropriate procedures.

Remember that the duration of the power does not in any way affect the duration of the authorisation.

We recommend submitting the application through the Electronic Headquarters of AESA through the telematic procedure “AUTORISATION PRESTATION OF SERVICE ASSISTENCE IN TIERRA”, since in this way the procedure is more agile. 

You can access from this link by clicking on “New Request” or “Online Procedure”.

Additionally, it can be submitted through the Common Electronic Register indicating as the recipient body “State Agency for Aviation Safety”, in both cases a valid digital identification system (electronic certificate or access via Cl@ve)is necessary. However, you must consider that by this method the information arrives with a delay of one or two days.

Natural persons wishing to apply for an authorisation for themselves may, if they so wish, submit the application in a face-to-face register of the administration.

Under no circumstances may the application or the required documentation be submitted by e-mail.

The application may only be submitted by the interested party himself or by a duly accredited representative of the person concerned.

A certificate of representative of a legal person, or a certificate of natural person accompanied by documentation attesting its capacity to represent the legal person, may be used for the submission of documentation through the electronic seat on behalf of a legal person.

Only those who have the status of “user” under Article 2 of Royal Decree 1161/1999 may submit this type of application: user is any natural or legal person carrying passengers, mail or cargo by air to or from that airport.

From lesser to greater severity: observations, non-conformities level 2, non-conformities level 1.

The main practical difference in the framework of an inspection is that observations do not have to be formally remedied (voluntary remedy), whereas non-conformities require a corrective action plan to be established.

The corrective action plan (CAP) and the associated files (Excel file). These forms are given to the inspected party when the CAP is communicated. It is not considered complete the delivery of documentation without providing these forms duly completed.

If you register and cannot find a particular inspection or request, it is quite possible that we have not assigned you as an interested party or representative in that procedure.

You should contact us by email at plataforma.aesa@seguridadaerea.es indicating which file you need access to.

After receiving an email with the notice of a notification, you may not see the notification when accessing EASA's Notice by Appearance, or the Citizen Folder of the General Access Point.

  It is necessary to first ensure that the electronic certificate corresponds to that of the recipient of the notification.

  It is also possible that the notification has been made to several recipients at the same time. In this case, the first of these recipients to access the notification will be the one who will be able to see it, and the rest will be considered accepted or rejected.

  If you are unable to view a notification, consider looking first in notifications already made in case a member of your organisation has accessed it before.

  If you are in doubt as to who the recipient of the notification is, you can contact them via

plataforma.aesa@seguridadaerea.es.

Yes, as long as there is a justifying cause. And the request is processed before the expiry of the date established in the corrective action plan (CAP). Requests for a change of deadline will not be accepted after the deadline for communication of corrective action established in the CAP has expired.