Frequently asked questions

After receiving an email with the notice of a notification, to accept or reject it, you must access AESA's Notice to Appear, make sure when accessing that the electronic certificate corresponds to that of the recipient of the notification.

If you do not see it in the section "Notifications Pending" it is possible that the notification has been made to several recipients at the same time or that it has expired. In these cases try first to look for the notification in the section "Notifications made". Apply the appropriate filters and remember to press the "Search" button.

If the notification still does not appear, please inform us of this situation through the AESA contact form, select in the deplagable an appropriate subject (for ground handling inspections, ground handling authorisations or responsible fuel declarations the subject will be "Handling related issues"), it is very important that you indicate in your query the file number associated with the notification, you can find it in the subject of the message received, or as part of the "File title".

In the event that a representative causes withdrawal from an organization or loses its capacity to represent, and is also associated with files of the organization, it is necessary to notify as soon as possible of this situation through the contact form of AESA, select in the deplagable an appropriate matter (for ground handling inspections, ground handling authorizations or responsible fuel declarations the matter will be "Questions related to handling") requesting that we withdraw access to the files of the entity to this representative.

Access the electronic headquarters of AESA, section My Files (Virtual Office), it is important to press the "Search" button, since by default no element appears.

If the file does not appear, make sure you have accessed the premises with the appropriate electronic certificate.

In case you still do not locate the file, you can contact us through the contact form of AESA , select in the deplagable an appropriate subject (for ground handling inspections, ground handling authorizations or responsible fuel declarations the subject will be "Maintenance related issues") and do not forget to include the file number if you have it.

The documents to be submitted vary depending on the type of application and the specific characteristics of the applicant. We recommend consulting the guide we have prepared to know in detail the necessary documents.

Those documents already submitted in this or other applications, which have not been lost in force, do not need to be resubmitted.

In addition, the study of the documentation provided may require documents other than those already indicated. In any case, a request from EASA would be issued indicating clearly the necessary documents.

Yes, provided that there is no breach of the applicable rules. It is contemplated in the technical instructions themselves as the Alternative Means of Compliance (MAC).

Further details can be found in paragraph 7 of APTO-15-ITC-104 (Operational Safety/Technical Instructions) and in point 2 of the unique additional provision of Order TMA/692/2020 for the technical instruction for fuel supply.

The criteria on mandatory reporting can be found in the Annex to the II Minutes of the occurrence reporting working group (https://www.seguridadaerea.gob.es/en/ambitos/aeropuertos/handling/seguridad-operacional/grupos-de-trabajo)

It is necessary to have this authorisation before providing any of the services listed in the Annex to Royal Decree 1161/1999 to a user of an airport of general interest.

It is possible to consult the airports at which the Royal Decree applies and the categories of service in the model application for authorisation.

This authorisation is not required at airports that are not of general interest, nor to provide services to companies or individuals who are not users (any natural or legal person carrying passengers, mail or cargo by air to or from that airport).

It is mandatory to use the application format (F-DAU-AAT-01) that we make available to you (link).

The rest of the formats you will find: responsible statement (F-DAU-AAT-01 and F-DAU-AAT-02) and memory model (F-DAU-AAT-03) are voluntary, but their use is recommended.

The scope of an inspection at the airport is that of the operation on the airport platform and the application of the organisation’s manuals at that airport according to its activity.

Sometimes airport inspection is limited to ramp operation and application of the operator’s operating manuals.

Through the telematics processor that is the application of EASA for the management by the inspected of the inspection documentation. 

Please note that you will need to provide the documentation in the appropriate file, as otherwise the reply could be delayed.