Frequently asked questions

The presentation of the responsible declaration by e-mail will not be accepted in any case.   

For all those interested with obligation to interact with the administration in a telematic way (legal persons, representatives of legal persons, and natural persons who choose it) can carry out the procedure from the electronic headquarters of AESA

For those interested who have the option to carry out the procedure in person (at AESA’s own headquarters or at any registration assistance office) or by postal mail, essentially natural persons and their representatives in the case of being also natural persons, the form of presentation of the declaration must be downloaded from the procedure itself, complete it and address it to “AESA — Directorate of Airports and Security of Civil Aviation (DASAC), Paseo de la Castellana 112, 18046 Madrid”:

• You can deliver it personally to our headquarters.
• You can direct it by post, note that in this case you must ask the company that makes the shipment information on how to obtain the receipt, since it is not sent from AESA.
• You can submit it to any registration assistance office.

Through the telematics processor that is the application of EASA for the management by the inspected of the inspection documentation. 

Please note that you will need to provide the documentation in the appropriate file, as otherwise the reply could be delayed.

After receiving an e-mail with a notice of availability of a new notification at headquarters, you must access the AESA website, Notification by Appearance (https://sede.seguridadaerea.gob.es/comparece), alternatively you can access the Citizen Folder (https://sede.administracion.gob.es/carpeta).

In both cases, access must be made with the electronic certificate of the natural or legal person to whom the notification was addressed.

In the event that a representative leaves an organisation or loses his or her representative capacity, and is also associated with the organisation's files, it is necessary to notify this situation as soon as possible by sending an e-mail to plataforma.aesa@seguridadaerea.es so that we can withdraw access to the files from this representative.In the event that a representative leaves an organisation or loses his or her representative capacity, and is also associated with the organisation's files, it is necessary to notify this situation as soon as possible by sending an e-mail to plataforma.aesa@seguridadaerea.es so that we can withdraw access to the files from this representative.

Concerning the publication of a new Regulation affecting groundhandling services, there is no foreseen date as the work is under development and can be consulted here.

With regard to the new ministerial order approving technical standards applicable to the supply of fuel to civil aviation aircraft, it comes into force on 2 January 2021, at which time it will be compulsory to have this declaration in order to be authorised to put fuel on board by means of containers.

The responsible declaration can be submitted telematically through the following procedure:

 https://sede.seguridadaerea.gob.es/oficina/tramites/acceso.do?id=84.

From 2 January 2021, anyone requiring civil aviation aircraft fuel by means of containers will be required to submit a responsible declaration to the Aviation Safety State Agency on compliance with the requirements set out in Order TMA/692/2020.

In the future there will be a third case, when regulations will be published requiring the submission of a responsible declaration for groundhandling organisations implementing the provisions of Regulation (EU) 2018/1139.

No notification or acknowledgement of receipt is sent from AESA. You will need to discuss with the sending company how to obtain a receipt of receipt from us.

You can obtain more information on this subject by calling the AESA reception and customer service telephone number: 91 396 80 00.

For problems related to access to the platform, signing of documentation, submission of documentation, etc. It is possible to contact AESA's IT service by e-mail at cau.aesa@seguridadaerea.es

Order TMA/692/2020 with entry into force on 2 January 2021, establishes in its Article 41.4, that anyone requiring fuel by means of containers shall submit a responsible declaration to the State Aviation Safety Agency on compliance with the requirements set out in the same Order.

Regulation (EU) 2018/1139 establishes that organisations shall declare their capability and availability of means to fulfil the obligations associated with the services provided in accordance with the essential requirements provided for in Article 33, however, until a regulation is developed in this regard, this requirement will not apply.