Frequently asked questions

From lesser to greater severity: observations, non-conformities level 2, non-conformities level 1.

The main practical difference in the framework of an inspection is that observations do not have to be formally remedied (voluntary remedy), whereas non-conformities require a corrective action plan to be established.

Only those who have the status of “user” under Article 2 of Royal Decree 1161/1999 may submit this type of application: user is any natural or legal person carrying passengers, mail or cargo by air to or from that airport.

The documents to be submitted vary depending on the type of application and the specific characteristics of the applicant. We recommend consulting the guide we have prepared to know in detail the necessary documents.

Those documents already submitted in this or other applications, which have not been lost in force, do not need to be resubmitted.

In addition, the study of the documentation provided may require documents other than those already indicated. In any case, a request from EASA would be issued indicating clearly the necessary documents.

It is mandatory to use the application format (F-DAU-AAT-01) that we make available to you (link).

The rest of the formats you will find: responsible statement (F-DAU-AAT-01 and F-DAU-AAT-02) and memory model (F-DAU-AAT-03) are voluntary, but their use is recommended.

The application may only be submitted by the interested party himself or by a duly accredited representative of the person concerned.

A certificate of representative of a legal person, or a certificate of natural person accompanied by documentation attesting its capacity to represent the legal person, may be used for the submission of documentation through the electronic seat on behalf of a legal person.

We recommend submitting the application through the Electronic Headquarters of AESA through the telematic procedure “AUTORISATION PRESTATION OF SERVICE ASSISTENCE IN TIERRA”, since in this way the procedure is more agile. 

You can access from this link by clicking on “New Request” or “Online Procedure”.

Additionally, it can be submitted through the Common Electronic Register indicating as the recipient body “State Agency for Aviation Safety”, in both cases a valid digital identification system (electronic certificate or access via Cl@ve)is necessary. However, you must consider that by this method the information arrives with a delay of one or two days.

Natural persons wishing to apply for an authorisation for themselves may, if they so wish, submit the application in a face-to-face register of the administration.

Under no circumstances may the application or the required documentation be submitted by e-mail.

They can submit a digitised copy of any valid document in law (e.g. notary writings).

We recommend the use of the Apodera tool, since it allows for seizures in a very simple way, you must take special care to correctly indicate the authorised person (interested, company that will obtain the authorisation) and the authorised representative, as well as to grant power in the appropriate procedures.

Remember that the duration of the power does not in any way affect the duration of the authorisation.

It must be signed in such a way as to demonstrate the authenticity, integrity and unalterability of the document.

The telematics procedure authorised at the electronic site allows these documents to be signed at the same time as they are submitted, which is why it is essential that the person presenting the documentation at headquarters, be it the interested party himself or a valid representative of the interested party. 

Additionally, you can verify that a digital signature is correct, or sign a document, using the Valide platform.

In case of problems with access to the website, when signing the documentation or attaching evidence, we suggest that you contact the AESA IT service through this email: cau.aesa@seguridadaerea.es

Yes, as long as the grounds for refusal have been resolved, authorisation may be re-applyed.

In addition, you should know that all documents that remain valid in the rejected application will continue to be considered and you will not need to provide it again.