Frequently asked questions

With the exception of dangerous goods training centres and AVSEC training, there are no specific AESA-approved training centres for groundhandling activity.

In the event that a request needs to be remedied, due to lack of documentation or any other reason, it must be answered within 10 working days. After the deadline, no documentation has been provided, it is considered that the application has been withdrawn.

The reason why we refuse authorisation in this case is because Law 39/2015 on the Common Administrative Procedure of Public Administrations (LPACAP) requires AESA to reply within a certain period.

In the event of a refusal of this kind, the procedure may be re-opened without any problems. In addition, the documentation submitted in the rejected application will continue to be taken into account in the event that it has not become invalid.

Through the telematic processor, which is the AESA application for the management by the inspected party of the inspection documentation (https://sede.seguridadaerea.gob.es/oficina/solicitudes/solicitudes.do).

  Please note that you must provide the documentation in the appropriate file, otherwise the response may be delayed.

The mainone, where you will find your applications, as well as other documents related to inspections, authorisations, etc. is the “Virtual Office” or “Telematic Processor”, in this application you can provide documentation to the file (equivalent to the AESA entry register), see the evolution of the file and the stage it is in.

On the other hand, it has Notification by Appearance, where you can consult the notifications and communications issued by AESA, both regulatory control inspection, authorisations and any other procedure with AESA.

Finally, it has the General Access Point, through which it also has an electronic record to provide documentation and a notification system. However, as this system is shared with all administrations, unlike the previous ones it is not dedicated to EASA, so its submissions of documentation or applications could be delayed until they are received in EASA.

The mainone, where you will find your applications, as well as other documents related to inspections, authorisations, etc. is the “Virtual Office” or “Telematic Processor”, in this application you can provide documentation to the file (equivalent to the AESA entry register), see the evolution of the file and the stage it is in.

On the other hand, it has Notification by Appearance, where you can consult the notifications and communications issued by AESA, both regulatory control inspection, authorisations and any other procedure with AESA.

Finally, it has the General Access Point, through which it also has an electronic record to provide documentation and a notification system. However, as this system is shared with all administrations, unlike the previous ones it is not dedicated to EASA, so its submissions of documentation or applications could be delayed until they are received in EASA.

The first time the telematics processor is accessed with a valid digital certificate, the system collects the necessary information and indicates some additional data for communications between AESA and the data subject. It is essential to indicate an e-mail address at this time in order to be able to receive notices of availability of new documents in an electronic site.

The adoption of the telematic procedure for the inspection procedure in compliance with Law 39/2015 on the Common Administrative Procedure of Public Administrations (LPACAP) requires the use of a digital platform.

To request it to plataforma.aesa@seguridadaerea.es is sufficient, indicating a means of contact (preferably email). We will consider this information for future calls.

The technical instructions are intended to be an acceptable means of complying with the safety standards required by Article 39 of the Law of 21/2003 on Aviation Safety for Airport Service Providers, and with the single additional provision of Order TMA/692/2020 in the particular case of the technical instruction for fuel supply.

The maximum time limit for deciding (granting or refusing) an application for authorisation is 6 months from the date of entry by registration of the application. After this period without a decision by EASA on the matter, the authorisation may be considered granted.

The deadline for replying to each request or correction of application is 10 working days from the date of entry by registration, which can be answered within this period with the decision itself (grant or refusal), or a request to rectify the application if the analysis of the documentation determines that further information is necessary.

In the latter case, a period of 10 working days is granted to provide new documentation.

After the expiry of that period, the person concerned may be deemed to have left the application by decision.