Contact us

Contact us


Informational enquiries regarding issues related to AESA’s technical issues through the contact form.

Technical Issues

Communication of technical deficiencies, identified by passengers, which could compromise the safety of aircraft operation.

Complaints and suggestions

Submission of complaints and suggestions on the functioning of AESA, on the procedures it uses, as well as on the quality of the services provided.


If you want to file a complaint with AESA for non-compliance, irregular use, aviation safety risk, etc... you can do so in three ways: In writing through the AESA General Registry, located on Paseo de la Castellana 112, Madrid. In writing in one of the places provided for in Article 16(4) of Law 39/2015 of 1 October 2015. Telematically via the AESA website, using the supported electronic signature systems (DNI-electronics and digital certificates)