My company is not European and I did not fly from the EU

No. When a passenger flies from outside the European Union with a non-European airline, the regulation on compensation and assistance to passengers that applies is the one in force in the country where the incident occurred or that regulated by international conventions.

In such cases, the passengers affected will have to contact the complaints services of the airline in question.

If the airline is European, regardless of the country of departure or arrival (provided that at least one of them is in the EU), or if it is a non-EU airline but part of an EU airport, the rights established in Regulation 261/2004 of the European Parliament will apply.