Start your claim with AESA

Before starting your claim:

• Consult the essential documentation to present the claim.
• Refer to the support guide for filing the claim.

COMPREHENSIVE DOCUMENTATION TO CLAIM.

Do you have all the documentation ready to claim? It is essential that you provide, in readable format:

1. Prior claim to the air carrier. Remember that, before going to AESA, you must claim the company. You have a period of five years from the date of the flight in which the incident occurred.

   Keep in mind that each company must provide its passengers with a way to file complaints, which you must use so that they can process it. You have at your disposal the following model in case the company does not have the corresponding form: Pre-complaint
   
   form to the air carrier.

2. Answer from the airline.
3. Boarding pass, ticket or transport contract.
4. Current identification document (DNI/NIE/passport) of the passengers submitting the claim and, where applicable, of the representative.
   Do not forget to provide all the faces of the identification document of each of the passengers and readable.
5. Authorisation to represent. If you act as a representative, it is mandatory to present a representative authorisation for each of the passengers represented .
6. If there are minor passengers in the claim, it will be necessary to prove the filiation.
   
   a. If the representation is exercised by the person who has custody of the child, filiation shall be established by:
   
   - family book, (with all the sheets proving the filiation,)
   - birth certificate (literal or excerpt),
   - registration in the Civil Registry or judicial judgment where custody is established.
   
   In addition, for children under 14 years of age or more, it will be mandatory to present the minor's ID card.
   
   b. If the representation is exercised by a person other than the person holding custody, you must submit, in addition to the documents referred to in paragraph 6.a, a representative authorisation granted by the person holding custody of the represented child.
7. Tickets, invoices or documents proving the expense and the concept of the expense you claim.

If you already have everything ready, file the claim.

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