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HomeScopesPassenger rightsClaim procedure

Passenger rights

  • Claim procedure
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Claim procedure

    Procedimiento para reclamar

    Regulations on passenger rights and flights on which they apply


    Regulations on the rights of passengers in air transport. Check if they are applicable to your flight.

    Procedimiento para reclamar

    Procedure to submit a complaint to AESA. Regulation No.261/2004


    Procedure to submit a complaint if you suffered a delay, cancellation, denied boarding or upgrading and downgrading in any of the flights...

    Procedimiento para reclamar

    Procedure to submit complaint to AESA. Regulation No.1107/2006


    Procedure to submit a complaint if you suffered an incident at an airport or flight due to your condition as PRM.

    Procedimiento para reclamar

    Access to filing/consultation/modification of a complaint


    Filing your complaint with AESA. You can also check its state or modify it.

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