Passenger rights

Claim procedure

Delays

Cancellations

Denied Boarding

Upgrading and downgrading

Persons with Reduced Mobility PRM

Other incidents

Unruly Passengers

Legislation

Traveler Guidance

Annual Report and Satisfaction Survey

Information for Airlines

Information for Airport Managers

Alternative dispute resolution

Claim procedure

Procedimiento para reclamar

Regulations on passenger rights and flights on which they apply

Regulations on the rights of passengers in air transport. Check if they are applicable to your flight.

Procedimiento para reclamar

Procedure to submit a complaint to AESA. Regulation No.261/2004

Procedure to submit a complaint if you suffered a delay, cancellation, denied boarding or upgrading and downgrading in any of the flights...

Procedimiento para reclamar

Procedure to submit complaint to AESA. Regulation No.1107/2006

Procedure to submit a complaint if you suffered an incident at an airport or flight due to your condition as PRM.

Procedimiento para reclamar

Access to filing/consultation/modification of a complaint

Filing your complaint with AESA. You can also check its state or modify it.

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Frequently asked questions (FAQ)

Frequently asked questions (FAQ)

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