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Passenger rights

  • Claim procedure
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  • Other incidents
  • Unruly Passengers
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Other incidents

    Otras incidencias

    Baggage


    Baggage incidents. How to act. Applicable legislation.

    Otras incidencias

    Tickets


    Ticket-related incidents. Passenger Identity and Fares.

    Otras incidencias

    Quality of service


    Incidents related to the quality of service.

    Otras incidencias

    Travel Agencies


    Incidents related to Travel Agencies.

    Otras incidencias

    Package Travel


    Incidents related to Package Travel

    Otras incidencias

    Contract of Transport


    Incidents related to the Contract of Transport. "No show” clause, Boarding pass collection, Baggage check-in collection and injury/death damage.

    Otras incidencias

    Pre-contractual information


    Information about the identity of the airline operating the flight. Regulation (EC) 2111/2005.

    Otras incidencias

    Reimbursement of Charges


    Incidents related to the reimbursement of flight charges

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Frequently asked questions (FAQ)

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