Passenger rights

Claim procedure

Delays

Cancellations

Denied Boarding

Upgrading and downgrading

Persons with Reduced Mobility PRM

Other incidents

Unruly Passengers

Legislation

Traveler Guidance

Annual Report and Satisfaction Survey

Information for Airlines

Information for Airport Managers

Alternative dispute resolution

Other incidents

Otras incidencias

Baggage

Baggage incidents. How to act. Applicable legislation.

Otras incidencias

Tickets

Ticket-related incidents. Passenger Identity and Fares.

Otras incidencias

Quality of service

Incidents related to the quality of service.

Otras incidencias

Travel Agencies

Incidents related to Travel Agencies.

Otras incidencias

Package Travel

Incidents related to Package Travel

Otras incidencias

Contract of Transport

Incidents related to the Contract of Transport. "No show” clause, Boarding pass collection, Baggage check-in collection and injury/death damage.

Otras incidencias

Pre-contractual information

Information about the identity of the airline operating the flight. Regulation (EC) 2111/2005.

Otras incidencias

Reimbursement of Charges

Incidents related to the reimbursement of flight charges

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Frequently asked questions (FAQ)

Frequently asked questions (FAQ)

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