Skip to main content
  • logo ministerio Home
    • Who are we?

      Who are we?

      • What is AESA?
      • The purpose of AESA
      • AESA facilities
      • Contact us
      • Transparency
      • Management and quality
      • Commitment to citizenship
      • Organisation
      • Communication
      • Public employment
      • Procurement
      • International participation
      • AESA regulations
    • Citizens

      Citizens

      • Passenger
      • Air Traffic Controller
      • Flight Examiner
      • Instructor AVSEC
      • Drone Pilot
      • General Aviation Pilot
      • Professional pilot
      • Aircraft owner
      • Maintenance technician
      • Passenger cabin crew
      • Aeromodeller
      • Citizen
    • Organisations

      Organisations

      • Municipalities and Autonomous Communities
      • Training organisations
      • Maintenance organisations
      • Ground Handling Service Providers
      • Airport service providers
      • Airworthiness Management Organisation
      • Organisations AVSEC
      • Aeromedical Organisations
      • Air Operator
      • Airport manager
      • Aircraft Design and Production Organisations (DOA/POA)
      • Providers of air navigation services and functions
    • Scopes

      Scopes

      • Airports
      • Aircrafts
      • General Aviation
      • Air operations
      • Drones
      • Air navigation
      • Training and exams
      • Safety management
      • Licenses and aeronautical medicine
      • Security
      • Aeronautical easements
      • Passenger rights
      • Sustainability
      • Regulations
      • Fees
    • Safety Promotion

      Safety Promotion

      • Directives and Guidance Material
      • Information material for safety promotion
      • Safety Promotion EASA
      • State Safety Program (SSP) Newsletters
      • Safety Assessment Memories
      • Working Groups and Committees of Experts
      • ISAURA
  • icono cerrar

    Search form

Usted está aquí

HomeScopesPassenger rightsOther incidents

Passenger rights

  • Claim procedure
  • Delays
  • Cancellations
  • Denied Boarding
  • Upgrading and downgrading
  • Persons with Reduced Mobility PRM
  • Other incidents
  • Unruly Passengers
  • Legislation
  • Traveler Guidance
  • Annual Report and Satisfaction Survey
  • Information for Airlines
  • Information for Airport Managers
  • Alternative dispute resolution

Other incidents

    Otras incidencias

    Baggage

    Baggage incidents. How to act. Applicable legislation.

    Otras incidencias

    Tickets

    Ticket-related incidents. Passenger Identity and Fares.

    Otras incidencias

    Quality of service

    Incidents related to the quality of service.

    Otras incidencias

    Travel Agencies

    Incidents related to Travel Agencies.

    Otras incidencias

    Package Travel

    Incidents related to Package Travel

    Otras incidencias

    Contract of Transport

    Incidents related to the Contract of Transport. "No show” clause, Boarding pass collection, Baggage check-in collection and injury/death damage.

    Otras incidencias

    Pre-contractual information

    Information about the identity of the airline operating the flight. Regulation (EC) 2111/2005.

    Otras incidencias

    Reimbursement of Charges

    Incidents related to the reimbursement of flight charges

Cannot find what you are looking for?

Frequently asked questions (FAQ)

Frequently asked questions (FAQ)

Contact us

Contact us

More information

  • Navigation map
  • Accessibility
  • Legal notice
  • Cookies policy

Need help?

  • Contact us
  • Frequently Asked Questions

Social Networks

  • logo Twitter
  • logo Youtube