editorEnriquecido.css Rights of persons with reduced mobility-Derechos de los pasajeros-Citizens-AESA-Agencia Estatal de Seguridad Aérea

Persons with reduced mobility

The passenger with reduced mobility (PRM) is the one whose mobility is limited for the purpose of using a means of transport due to any physical (sensory or locomotion-related, permanent or temporary) or mental disability, due to age or any other cause that makes necessary special assistance and adaptation to the passenger needs of those services that are made available to all passengers.

In general, a PRM is considered to be a passenger who needs assistance from another person to get to the aircraft exit quickly in the event of an emergency evacuation. This also includes passengers with serious difficulties in receiving or understanding emergency instructions.

The rights of Persons with Reduced Mobility are set out in European Regulation (EC) 1107/2006, of July 2008, which aims to ensure that persons with disabilities or reduced mobility have the same opportunities as the rest of citizens to travel, and to do so, assistance must be provided, both at airports and on board the aircraft, to meet the particular needs of each one.

The provisions of the Regulation apply to persons with disabilities or reduced mobility who fly or intend to fly on commercial passenger flights departing, arriving or transitting airports located in the territory of the European Union.

Airlines, or their agents or tour operators, cannot:

  • refuse to make a reservation on the grounds of the passenger's disability or reduced mobility or
  • deny boarding to a person with a disability or reduced mobility who has a valid ticket, except for the reasons established by civil aviation authorities or regulatory provisions or where the physical dimensions of the aircraft prevent it.

Airports are obliged to provide appropriate assistance so that a person with a disability or reduced mobility can board the flight on which he/she holds a reservation.

Airlines shall facilitate the transport of equipment or recognized assistance dogs as well as make every effort to arrange the seats according to the needs of each person with disabilities or reduced mobility who requests so.

To facilitate assistance it is recommended to notify of their needs to the airline in advance.

Further information

If you need further information you can either call in the morning from 8:30 to 14:30 Monday through Friday by phone: +34 91 396 82 10, or request it by email on: sau.aesa@seguridadaerea.es